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Supporting Your Student Through University

While your student is at Carleton, they are going to go through a wide range of emotions and experiences. As parents, you can be prepared to assist them along the way by providing emotional support and helping to direct them to the proper resources around campus. In this section you will learn about the general way in which students progress through their first year as well as information about different services across campus and how to stay connected with your student.

Get Started

The Undergraduate Calendar is your student’s official resource for all their academic requirements for their degree or program as well as Carleton’s admission and academic rules and regulations. The Calendar is also a great source of important dates and deadlines that your student will need to be aware of. As parents, this will be an important resource for you to be aware of. If your student is confused by their program requirements or about upcoming dates and deadlines, you should direct them to here.

As a parent of a Carleton University Alumni and a current Carleton student, I have come to appreciate the various academic, social and financial support systems in place at Carleton. Carleton has supported me every step of the way and has ensured my experience as a parent was the best is could possibly be. Carleton offers amazing transitional support programs such as Summer and Fall Orientation which my daughters have greatly benefited from.

Neena and Kajal, Human Rights Major


Visit the Student Experience Office

Health and Counselling

Health and Counselling Services is your student’s health and wellness centre on campus. They do much more than treat illnesses; they provide counselling, a resource centre, and a health promotion program for students.

Hours and Appointments:
Monday to Friday, 8:30 a.m.- 4:30 p.m.

An appointment is necessary for most visits and mandatory for the following:

  • Complete Physical Examinations
  • Counselling
  • STI Testing and Results
  • Birth Control
  • Prescription Renewals
  • Referrals to Specialists

Walk-in services are available for those in need of more immediate medical assistance. 

Medical Services: Health and Counselling Services has a team of medical professionals including family physicians and registered nurses. They provide outpatient medical services and serve as primary care providers to our students while attending university.  

Counselling Services: Confidential personal counselling services are available for current Carleton University students. Health and Counselling Services’ primary responsibility is to alleviate distress and promote healthy functioning by providing short-term counselling services. Students can self-refer to counselling. Some examples of the issues students may discuss with a counsellor include:

  • coping with stress/homesickness
  • improving moods
  • handling a crisis
  • improving communication
  • increasing self-esteem
  • gender identity
  • understanding one’s sexuality
  • dealing with alcohol and drug concerns


In addition to these services, Carleton also has an on campus pharmacy and dental clinic!


Athletics

Staying active is an important component of your student’s university life. Their physical health has a direct impact on their academic life as well as their personal life. Carleton Athletics has a variety of facilities which can help them maintain their physical health during their time at Carleton. They have access to state of the art facilities and extensive recreational programming from the moment they arrive on campus in September, including our Fitness Centre, swimming pool, Campus Rec, and intramurals.

Health Insurance

Carleton University Students Association (CUSA) operates the student Health and Dental Plan. All students are automatically registered for the Health and Dental Plan as part of their tuition fees. For more information about the plan including coverage, group name and number, and the opt out process, please visit CUSA’s website.

Carleton University is committed to protecting the privacy of all students. To that end, Carleton’s Privacy Office seeks to encourage the implementation of the privacy provisions of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) within the university. As parents, if your student is of or over the age of 18, their information will not be made available to you without the receipt of a Third Party Consent form. There is no single Third Party Consent form used across the university; instead your student will need to submit forms for specific departments. Below are some of the common Third Party Consent Forms

We know that sending your student off to University can be a challenging time for you as a parent, that’s why we want you to be able to stay up to date with the important events occurring on campus, upcoming dates and deadlines, and opportunities for your student.

The Parents Newsletter

The Parents Newsletter is delivered monthly and gives you the opportunity to stay informed about the questions and concerns important to parents. Look to the newsletter for information about upcoming dates and deadlines, featured student services on campus, and events on campus! We are here not only to make sure that your student has an excellent experience, but we also wish the same for you!

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Visiting Ottawa

Take advantage of your student studying at Carleton by coming and spending some time in Canada’s capital city! There are many fantastic sights to see in Ottawa as well as tons of museums, galleries, festivals, and of course parliament! Winterlude takes place in February and is a great excuse to come visit during winter, strap on your skates and try out the Rideau Canal!

While you’re in Ottawa there are lots of hotels to stay at, we’ve compiled a list for you here. Check out Ottawa’s official tourism site to find out what fantastic events are going on in this great city!

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